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Terms and conditions

These are the National Theatre’s terms and conditions.

Purchasing alcoholic drinks

When purchasing alcoholic drinks, we check ID upon collection.

Prices and payments

Prices include VAT. The total price in the shopping basket includes all taxes, VAT, shipping, and any additional booking fees. Payment terms are stated in the shopping basket, depending on payment method. Shipping terms are stated in the shopping basket, dependent on shipping method. When shipping books, a shipping fee is included.

Guarantees and service

Our guarantees carry no limitations on the reclamation deadline on purchased goods as stated in the Consumer Purchases Act.

Delivery time

The delivery times are stated in the shopping basket next to the respective shipping methods. If a particular item has a different delivery time, this is stated next to the item in question. 

Uncollected items

If you choose COD as your shipping method, the item will remain at your local post office for up to four weeks. Items that are not collected within this time frame will be returned to us. For all uncollected items, we reserve the right to invoice you for return shipping costs, expedition fees and handling fees, currently set at 150 kr. 

Returns

You must pay for your own return shipping, unless the item has a proven defect, or we have shipped the wrong item. Items should be sent as letters or parcels, not COD. In the event of replacing items, we pay the cost of shipping the new item.

Refund duty

If you make use of your right of withdrawal, we are obliged to pay you back in full no later than 30 days after receiving your returned item(s), or, regarding payment for a service, no later than 30 days after we are notified you wish to use your right of withdrawal. You must cover any costs incurred returning items.

Please consult the Consumer Council’s website for further information regarding your rights.